Complaints Procedure

We take complaints seriously and aim to resolve them fairly and quickly.

How to complain

Email [support email] with “Complaint” in the subject and a description of the issue. Include your account email and any relevant dates.

What happens next

• We acknowledge your complaint promptly.
• We investigate and respond in writing with our findings.
• If you remain dissatisfied, we will tell you what further options are available to you, including any relevant external body.

Escalation

Details of any independent dispute-resolution scheme applicable in your jurisdiction will be provided with our final response.

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Questions about this document? Contact [support email]. See also our other policies in the footer below.